Policies

The following policies and procedures provide the operating principles for NC TriColor Imaging.

LIMITED LIABILITY

We Take every precaution to ensure the safety of your work. This may include, but is not limited to: film, prints, negatives, and slides. Even with our extreme care, experienced technicians and state-of-the-art equipment, accidents may happen. Submitting your work to NC TriColor Imaging for processing, printing, or other handling constitutes an agreement by you that any damage or loss by our company, subsidiary, or agents, even if due to negligence or other fault of our company, subsidiary, or agent will entitle you the replacement with the like amount of unexposed film and processing. Except for such replacement, the acceptance of your work is without any other warranty or liability, and excludes recovery for any incidental or consequential damage.

PAPER

NC TriColor Imaging prints exclusively on Fuji professional paper.  Our portrait paper type is Luster or E-Surface paper. Additional options include Metallic.

HOURS OF OPERATION

Our business hours are 9:00 am to 5:00 pm Eastern Standard Time, Monday through Friday. Orders received after 12:00 pm will be counted as being received on the next business day.

We will be closed for the following holidays:

Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve at noon thru New Years Day

PRODUCTION SCHEDULE

Orders received after 12:00 noon count as being received on the following business day.

Small Prints (up to 12x12) : 1 Day
Large Prints (16×16 to 30x40) : 2 Days
Mounting : + 1 Day
Texture : + 1 Day
Spray : + 1 Day
Gallery Wraps & Stretcher Frames : + 1 Day
Press Products : 3 Days

Sports Packaging: 1-2 Days

RUSH SERVICE

Occasionally, you may need to take advantage of our Rush Service. The availability of Rush Service will depend on the season and current production schedules. Please call to verify Rush Services. Our customer service representatives can discuss your needs and determine which service will work for you. Prices are available upon request, but start at $10. Expedited shipping is available at an additional charge.  Orders must have the RUSH option checked at checkout to be rushed.

PRICING

Prices are subject to change with or without notice. Due to the necessary handling involved with each order, we maintain a $8.00 minimum on all print orders. Volume and School and Sports Orders require a non-waivable $20 minimum.

PAYMENT TERMS
- NEW ACCOUNTS
- OPEN ACCOUNTS
- PAYMENT METHODS
- INSUFFICIENT FUNDS
- TAX EXEMPTION

SHIPPING
- There are several options for shipping to professional photographers. Print Orders over $50 ship for free. All others are on ly $4. Additionally, professional photographers may choose our "Hold for $50" option. We will then hold all orders until the subtotal reaches $50 at which the order will ship for FREE. This applies ONLY to professional photographers.
- We always try to combine orders into one shipment, but we cannot guarantee this will be done. If we do combine orders for shipping, the individual shipping costs on each order still apply.  Orders ship the day they are completed and invoiced.

 

ORDER CHANGES & CANCELLATIONS

If after you submit an order and you need to cancel or make changes to the order contact us immediately. Orders go into production quickly and cannot be changed or canceled in whole or in part once in production.

STUDIO SAMPLES

NC TriColor is happy to help you promote your business by offering new products. To this end, we offer a year round 20% discount on all prints to be used as studio samples. Studio Samples are products intended to promote your business and are not intended for resale and are for professional photographers only. To request a studio sample just place it in the special instructions in ROES  (shipping charges may apply).